§1 contract agreement

  • The presented products displayed in our onlineshop represent a non-binding offer for the customers willing to purchase. By sending an filled out order form, the customer makes a binding offer for the conclusion of a sale-contract. The customer will receive an order confirmation which is just for information purposes. The contract is concluded, when the ordered products are shipped to the customer.
  • §2 right of withdrawal

    1. If the customer is a consumer, they have the opportunity to withdraw from the contract concluded with 3dsupply within 30 days after receipt of the products without giving reasons. Withdrawal may be carried out in writing (e.g., via letter or e-mail) or by return of the products to 3dsupply. The period of grace begins not earlier than the point at which the products are received together with a copy of these instructions in writing (e.g., by letter, fax or e-mail). For compliance with the period of withdrawal, the timely mailing of the withdrawal or return of the products shall suffice.
    2. Declaration of withdrawal or return of the goods shall be addressed to:
      Umlostrasse 50c
      33649 Bielefeld
      or via e-mail to info@3dsupply.de
    3. Once the cancellation process has been completed and has come into effect, the customer is under an obligation to return the products if they can be sent by parcel post. The customer must bear the cost of returning the products if the article supplied is in accordance with what was ordered, and if the price of the articles to be returned does not exceed EUR 40 or if, in the event of the price of the article being higher, at the time of cancellation the customer had not paid in full or made a contractually abrade payment by installments. In all other cases there is no charge for the return of the products.
    4. In the case of a withdrawal from the contract, the customer shall be obliged to pay compensation for the deterioration of the product following commencement of intended use of the product. The customer has the opportunity to avoid this, if the product is only examined for its applicability and suitability. As far as nothing different has been agreed to in the above, the customer shall also be liable for any deterioration or accidental destruction of the product.
    5. The right of withdrawal from the contract exists irrespective of any claims of the customer for warranty as far as the goods show flaws.

    §3 Payment/Conditional Sale

  • The prices for EU customers include the statutory taxes arising from the transaction. Before payment for the ordered products are made in full, the products remain property of 3dsupply. Payment will be carried out to the customers choice. 3dsupply reserves the right to limit the methods of payment depending on order value, shipment destination or other criteria.
  • §4 Warranty

  • As far as there is a defect in one of the products within 24 months after purchasing, the customer is entitled to choose from a subsequent improvement or a supplement.
  • We are kindly asking to contact us before returning a product.
  • §5 Place of Jurisdiction

  • Place of fulfillment for all services is Germany. The place of jurisdiction is Bielefeld, Germany.